Frequently Asked Questions

Secure payment: Card details are never stored and if using PayPal, I’ll never have access to any of your sensitive payment details. Everything is handled through Shopify and is fully encrypted.

Edition numbers: All prints are limited edition. Once the edition sells out there is never going to be another printed. Ever. At this time I can not accommodate special requests for specific edition numbers. Although it is a common practice when purchasing through galleries and exhibitions to ask for a specific edition number, the ordering system that I currently have in place does not allow for easy modifications after the order is placed online. For artwork that has a history of sales, you may receive a random. As such, if you order two prints of the same image, you might not get consecutive edition numbers. For example, you might get Edition 5 of 10 and 1 of 10 for the same image even though you order the prints at the same time and even if the print appears to be almost sold out online. 

Why don't you offer framed options? Great question! I feel it's important to share why I only offer print-only products. Unfortunately, it is really much more expensive to buy a frame with your print. Not only is the frame expensive, but shipping also increases drastically. It will be much cheaper to buy a standard store-bought frame than pay an unnecessarily large amount for a frame on this site. Besides that, all my prices have been calculated to include free worldwide shipping, something that simply would not be possible if I had to sell frames as well. That all being said, if you do wish to order a frame with your print, feel free to contact me.

Any other questions: Feel free to contact me via email: hello@carelsteenkamp.com